Sign Up for Refr

Complete the form below to set up your Refr subscription. Once submitted, we'll email a Direct Debit mandate to your nominated contact for completion.

Company Details Company Name Company Registration Number (if applicable) Registered / Postal Address

Main Contact Person

Full Name

Job Title / Position

Email Address The Direct Debit mandate will be sent to this address.

Phone Number

Number of Licenses Required Number of Licenses Required

There is no upper limit on the number of leads — enter your best estimate. A minimum of 10 leads per month is charged regardless of actual usage. Your actual monthly bill will be based on leads generated that month, calculated using the tiered rates below.

Leads 1–15 £3.00 per lead

Leads 16–30 £2.00 per lead

Leads 31+ £1.00 per lead

Minimum leads 10

Estimated monthly cost (ex. VAT) £30.00

There is a minimum charge of £30.00 per month, equivalent to 10 leads, regardless of whether fewer leads are generated. Above 10 leads, charges are calculated on a tiered basis: £3.00 for each of the first 15 leads, £2.00 for each of the next 15 leads (leads 16–30), and £1.00 for each lead thereafter (leads 31 onwards). The figure shown above is an estimate based on the number entered; your actual monthly invoice will reflect leads genuinely generated that month, subject always to the £30.00 monthly minimum. Pricing is exclusive of VAT, which will be added where applicable. Charges are collected monthly via Direct Debit once your mandate has been set up.

Terms & Data Protection

1. Agreement Summary

By submitting this form, you ("the Customer") are requesting to subscribe to the Refr software-as-a-service platform ("the Service"), provided by Introvice Ltd, trading as Refr ("Refr", "we", "us"). This form constitutes an expression of intent to subscribe and is not itself a binding contract; the subscription becomes active once (a) we have issued a Direct Debit mandate, (b) the mandate has been completed and returned by the Customer, and (c) we have confirmed activation in writing.

2. Pricing

The Service is charged on a tiered, per-lead basis as follows: £3.00 per lead for the first 15 leads generated in a calendar month; £2.00 per lead for the next 15 leads (leads 16–30); and £1.00 per lead for each lead generated thereafter (leads 31 onwards). Regardless of actual usage, a minimum charge of £30.00 (plus VAT where applicable) applies per month, equivalent to 10 leads. Charges are billed monthly in arrears, based on leads actually generated that month, by Direct Debit. Pricing may be subject to change with reasonable prior written notice.

3. Leads & Usage

The number of leads entered at sign-up is an estimate for the purposes of indicating likely monthly cost and does not cap or guarantee the number of leads available. There is no upper limit on the number of leads that may be generated in any given month. Actual monthly charges will be calculated based on leads genuinely generated during that month, in accordance with the tiered pricing set out above, subject always to the £30.00 monthly minimum.

4. Payment Terms

Payment is collected via Direct Debit. A Direct Debit Instruction will be issued electronically to the email address provided above following submission of this form. The subscription will not commence until a valid Direct Debit mandate has been set up. Failure to maintain a valid mandate may result in suspension or termination of access to the Service.

5. Cancellation

Either party may cancel the subscription by providing written notice in accordance with the notice period set out in the main Terms of Service. Cancellation does not entitle the Customer to a refund of charges already collected for the current billing period.

6. Data Protection

Information submitted via this form (including company details, contact details and billing information) will be processed by Introvice Ltd in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will use this information to set up and manage your subscription, issue Direct Debit instructions, and communicate with you about the Service. We will not share your data with third parties except where necessary to deliver the Service (e.g. payment processing) or where required by law. You have the right to access, correct, or request deletion of your data at any time by contacting accounts@introvice.co.uk. For full details, please refer to our Privacy Policy.

7. Liability & Service Levels

The Service is provided subject to the full Terms of Service available on request or at our website. Nothing in this form varies or overrides those Terms; in the event of any conflict, the main Terms of Service shall prevail.

8. Governing Law

This agreement and any contract formed following acceptance of a Direct Debit mandate shall be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

I confirm that I am authorised to enter into this agreement on behalf of the company named above, and I agree to the Terms & Conditions and Data Protection terms set out above.

I understand that a Direct Debit Instruction will be sent electronically to the email address provided, and that the subscription will not begin until this is completed and returned.

On submission, your details will be sent to our accounts team (accounts@introvice.co.uk), who will issue your Direct Debit mandate electronically within 1–2 working days.

Thank you — your sign-up request has been received.
A member of our accounts team will email a Direct Debit mandate to the contact email address provided shortly. If you have any questions in the meantime, please contact accounts@introvice.co.uk.